Data Privacy

At Elvacoffey (“we,” “our,” or “us”), your privacy and trust are of utmost importance to us. This Privacy Statement explains how we collect, use, process, and protect your personal information when you visit elvacoffey.com or make a purchase from our online store. By using our website, you agree to the practices described in this statement.

1. Information We Collect

We collect personal information that you voluntarily provide when you interact with our website. This includes:

  • Personal Identification Information: Your name, shipping address, billing address, phone number, and email address.

  • Payment Information: When you make a purchase, your payment details (such as credit card number, expiration date, and billing information) are securely processed by our trusted payment partners.

  • Account Information: If you create an account, we collect your username, password, and order history.

  • Technical and Device Data: Information about your browser type, IP address, operating system, time zone, and browsing behavior on our website.

  • Marketing and Communication Preferences: Your subscription status, responses to promotions, and feedback submitted via surveys or email.

We collect this data to ensure that your shopping experience is personalized, secure, and efficient.

2. How We Use Your Information

We use your data to provide, improve, and personalize our services. Specifically:

  • To process and fulfill orders, payments, and deliveries.

  • To communicate order confirmations, shipping updates, and service notifications.

  • To provide customer support and handle inquiries.

  • To send promotional offers, newsletters, and updates (only with your consent).

  • To improve our website design, functionality, and product selection.

  • To detect and prevent fraudulent transactions or unauthorized access.

  • To comply with applicable laws and taxation obligations.

We do not sell or rent your personal data to any third party.

3. How We Share Your Information

We may share your information with trusted service providers who help us operate our business. This includes:

  • Payment processors: For secure online transactions.

  • Shipping carriers: For delivering your purchases.

  • IT and hosting providers: For maintaining our website infrastructure.

  • Email and marketing platforms: For sending newsletters and service updates.

All third parties are required to maintain confidentiality and are prohibited from using your data for any purpose other than providing contracted services to Elvacoffey.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience. Cookies allow us to:

  • Remember your preferences (e.g., language, currency).

  • Maintain items in your shopping cart.

  • Analyze site traffic and improve performance.

  • Deliver personalized recommendations and targeted ads.

You can disable cookies in your browser settings, but this may limit certain features of our site.

5. Data Retention

We retain your information for as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our policies. When data is no longer needed, it is securely deleted or anonymized.

6. Security of Your Data

We employ industry-standard measures to safeguard your personal data, including:

  • SSL (Secure Socket Layer) encryption for online transactions.

  • Restricted access to customer databases.

  • Regular security audits and monitoring.

  • Secure servers and firewall protection.

However, no online system is 100% secure. By using our site, you acknowledge that you understand these risks.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • To access and request a copy of your personal data.

  • To correct inaccuracies or update your details.

  • To withdraw consent for marketing communications.

  • To request deletion of your account and associated data.

  • To object to data processing for specific purposes.

To exercise these rights, please contact us at teamhelp@elvacoffey.com.

8. Email and Marketing Communications

We only send promotional emails to users who have opted in. You may unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

9. Third-Party Services and Links

Our website may contain links to external websites. Elvacoffey is not responsible for the privacy practices or content of such sites. We encourage users to review their privacy policies before providing personal information.

10. Children’s Privacy

Elvacoffey does not knowingly collect or solicit data from individuals under 16 years of age. If you believe we have inadvertently collected such information, please contact us, and we will promptly remove it.

11. International Transfers

Your data may be processed outside of your country of residence. We take steps to ensure that international data transfers comply with relevant privacy laws and offer adequate protection.

12. Policy Updates

We may update this Privacy Statement periodically to reflect new laws, technologies, or business changes. The latest version will always be available on elvacoffey.com.

13. Contact Us

For any privacy concerns, please email us at teamhelp@elvacoffey.com.
Elvacoffey — we value your trust, and we’re committed to protecting your privacy.