Delivery and Returns Policy

At Elvacoffey, we are dedicated to delivering your order efficiently and ensuring that you are completely satisfied with your shopping experience. We understand that purchasing fashion online requires trust, and we aim to make the process smooth, transparent, and reliable from start to finish.

1. Shipping Policy

We proudly ship worldwide from our trusted logistics partners. Once you place your order on elvacoffey.com, you will receive an automatic confirmation email with your order details. Most orders are processed within 2–4 business days. Shipping times vary based on your location:

  • United States, Canada, UK, Australia: 7–15 business days

  • Europe: 10–18 business days

  • Asia and Other Regions: 12–20 business days

During high-demand periods, holidays, or unforeseen delays (such as customs inspections or weather conditions), shipping times may extend slightly. Rest assured, our customer service team is always available to assist if you have any delivery concerns.

2. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to monitor its journey. We recommend checking your tracking status regularly.

3. Shipping Costs

We offer Free Standard Shipping on all orders over $200 and Free Delivery on your first order. For smaller orders, a minimal shipping fee may apply depending on your region.

4. Customs and Duties

International customers are responsible for any customs duties, import taxes, or local fees required by their country’s regulations. These charges are not included in our product prices.

5. Return Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, you may return it within 30 days of receiving your order. To qualify for a return:

  • Items must be unworn, unwashed, and in original packaging.

  • Tags must remain attached.

  • Proof of purchase (order number or invoice) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

6. How to Return

To initiate a return, please contact us at teamhelp@elvacoffey.com with your order number and reason for return. Our customer service team will respond within 24 hours with detailed return instructions. Once your returned item is inspected, a refund will be issued to your original payment method within 5–7 business days.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original and place a new order.

8. Damaged or Wrong Items

In the rare case of defective or incorrect products, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost.

9. Cancellations

Orders can be canceled within 12 hours of placement. After processing, cancellations cannot be guaranteed.

10. Contact Us

We’re always here to help. For any shipping or return-related inquiries, email us at teamhelp@elvacoffey.com.
Elvacoffey — Fast, secure, and worry-free delivery for every customer.